Frequently asked questions
Below you will find answers to the most frequently asked questions.
Hosting packages
- How do I order a hosting package?
- Can I change my hosting plan at any time?
- How do I edit my personal data?
- Can I use my hosting package for commercial purposes?
- Can I manage my e-mails via IMAP?
- Can I manage my e-mails using an e-mail client?
- What does the error 500 Internal Server Error mean?
- How do I activate mod_passenger for my Rails application?
Domains
Invoices
- Which payment options do you offer?
- Can I get an invoice without VAT?
- Can I get a digitally signed invoice?
- Where can I download my invoices?
Contao
- Where can I download my template/theme?
- I cannot install my template/theme after an update.
- How long is my Live Update ID valid?
- Do I need a separate Live Update ID for each domain?
- Where do I enter the domain names for my Live Update ID?
- How can I disable a particular domain?
- Can I increase the number of domain licenses after the purchase?
- How do I renew my Live Update subscription?