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Frequently asked questions
Frequently asked questions
Below you will find answers to the most frequently asked questions.
Hosting packages
How do I order a hosting package?
Can I change my hosting plan at any time?
How do I edit my personal data?
Can I use my hosting package for commercial purposes?
Can I manage my e-mails via IMAP?
Can I manage my e-mails using an e-mail client?
What does the error 500 Internal Server Error mean?
How do I activate mod_passenger for my Rails application?
Domains
How do I order a domain?
Can I register domains without a hosting package?
How do I edit my WHOIS data?
Can I transfer my existing domains?
Invoices
Which payment options do you offer?
Can I get an invoice without VAT?
Can I get a digitally signed invoice?
Where can I download my invoices?
Contao
Where can I download my template?
I cannot install my template after an update.
How long is my Live Update ID valid?
Do I need a separate Live Update ID for each domain?
Where do I enter the domain names for my Live Update ID?
How can I disable a particular domain?
Can I increase the number of domain licenses after the purchase?
How do I renew my Live Update subscription?